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Service & Operations Manager WA

Australia > Perth

TCR is currently seeking an Operations Manager in Perth!

Bring your proven leadership as an all-rounder operations manager, your technical expertise, and join global leader in Ground Support Equipment (GSE), overseeing a large workshop and GSE fleet performance, along with GSE repair and maintenance at over 20 regional airports around the state.

  • Industry-leading global organization – Present in 30 countries

  • Great exposure to the Aviation Industry

  • Competitive remuneration and benefits

·         We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and Veterans to apply.

As the new WA Operations Manager, you will:

  • Oversee daily workshop operations, ensuring efficient workflow and achievement of performance objectives.

  • Manage fleet performance, ensuring a high level of equipment availability.

  • Drive financial performance and manage revenue and cost budgets effectively.

  • Monitor technician productivity and manage overtime to ensure a balance between efficiency and operational demands.

  • Lead safety initiatives, ensuring compliance with safety standards and regular risk assessments.

  • Manage customer relationships, providing regular updates and ensuring satisfaction through service excellence.

  • Oversee parts store operations and apply success metrics and KPIs.  

  • Foster a positive team culture through clear communication, performance management, and training.

  • Lead communication with senior management, providing timely updates on issues and improvements.

  • Support business development by identifying opportunities for new contracts and operational growth.

To be successful in this role, you will have most of the following skills and experience:

  • Proven leadership experience in managing large teams in an automotive, heavy equipment or engineering environment.

  • Strong technical background in maintenance or engineering operations.

  • Experience in financial management, including achieving operational efficiency and meeting budgetary targets.

  • Excellent communication skills, with the ability to manage internal teams, customers, and key senior stakeholders.

  • Knowledge of safety standards and experience in managing compliance and risk assessments.

  • Strong customer service orientation with the ability to manage relationships and address operational challenges.

  • Experience in managing inventory, work orders, and optimizing supply chains.

  • Ability to manage multiple priorities in a fast-paced, high-pressure environment.

About us:

TCR Group's global presence spans across 200 airports and 300+ airlines, reaching five continents and 30 countries. With a network of over 80 workshops and a dedicated team of 1,500+ employees worldwide, we are committed to delivering excellence on a truly international scale.

For a quarter of a century, the TCR Group has been a global leader, specializing in Ground Support Equipment maintenance, rental, and fleet management services. We proudly serve ground handlers, airlines, and airports worldwide, delivering top-tier solutions that keep the aviation industry moving smoothly.

Perks & Benefits:

·         Company car – A fully serviced vehicle, including tolls, fuel and maintenance covered.

·         Exclusive discounts in over 2,500 Health & Wellbeing vendors - such as Fitness First, Adidas, Hello Fresh and RedBallon!

·         Health & Happiness Days – twice a year, take some extra time off to recharge and focus on what matters most!



This is a fantastic opportunity for a driven Operations Manager with excellent leadership, communication, and technical expertise to join a fast-growing, successful multinational business with fantastic work culture and a supportive and collaborative environment.

We look forward to receiving your application.


Please apply now for immediate consideration or feel free to email us with any questions at recruitment.anz@tcr-group.com

 



Address

Lord Street
Botany
2019

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