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Service Controller - Gatwick

UK & Ireland > London Gatwick

Are you looking for a new and rewarding customer service challenge?

We have an exciting opportunity for someone experienced in providing telephone support to customers, delivering high standards of customer service, based at our Gatwick Airport site.

The Role:

To provide telephone support to customers, proactively managing fleet availability and recovery plans in a live support centre environment, ensuring a consistently high standard of customer service at all times.

You will be responsible for handling and resolving; breakdowns (including, recovery), incidents, defect reporting, preventative maintenance and repairs, VOR progress/status updates, and clear and effective communication between the company and its customers. The post holder will be responsible for monitoring fleet availability and responding/actioning appropriately.

The Person:

  • Good understanding of workshop procedures

  • Understanding of contract, commercial and financial processes

  • Good organisational skills, with attention to detail

  • Customer oriented and delivery focused

  • Numerate and analytical, with good knowledge of excel and Microsoft office

  • Able to build strong relationships, with ability to deal effectively across all levels

  • Team player, with a ‘can-do’ attitude

  • Able to work under pressure and to tight deadlines

What we offer in return:

  • 20 days annual leave, (inclusive of Bank Holidays) 

  • 6% employer pension contribution 

  • 3x salary life assurance

  • Healthcare cash plans   

  • Employee Assistance Programme (EAP) 

We are able to accept applications from candidates who have a valid legal permit or right to work in the United Kingdom only.


Contact Person: Shana Germain


Exeter Way

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