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Fleet Coordinator - Heathrow

UK & Ireland > London Heathrow

We have an exciting opportunity for a Fleet Coordinator within TMS UK Limited at our prestigious site at London Heathrow, one of the busiest airports in the world.

The Role:

Working with TMS, providing telephone support to customers, and proactively managing fleet availability and recovery plans in a live 24/7 support centre environment, ensuring a high standard of customer service is delivered at all times.

The jobholder will be responsible for handling and resolving breakdowns (including recovery), incidents, defect reporting, progress and status updates, customer feedback and query resolutions and facilitation of communication between customers and the company.

The Person:

·         Good understanding of workshop procedures and systems

·         Understanding of contract, commercial and financial processes

·         Good organisational skills, with attention to detail

·         Customer oriented and service delivery focused

·         Literate, numerate and analytical with good knowledge of Excel and Microsoft Office

·         Experienced in the vehicle maintenance sector

·         Able to build strong relationships, with ability to deal effectively across all levels

·         Team player, with a ‘can-do’ attitude

·         Able to work under pressure and to tight deadlines

Shift Pattern:

4 on 4 off

TMS can only accept applications from candidates who have a valid legal permit or the right to work in the United Kingdom.



Address

Exeter Way

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